FAQs - Veteran Training
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About the Veteran Online Self-Help Portal

Q: What is the Veteran Online Self-Help Portal?

  • The Veteran Online Self-Help Portal provides tools to help Veterans overcome everyday challenges. The Portal has tools to help Veterans work on problem-solving skills, manage anger, develop parenting skills, and more. All tools are free and entirely anonymous, and are based on proven mental health practices that have been successful with Veterans and their families.

Q: Who created the resources?

  • The Department of Veterans Affairs (VA) developed the Veteran Online Self-Help Portal to help Veterans and their families deal with challenges associated with service, stress and transition. Some of the tools were developed in collaboration with the Department of Defense (DoD).

Q: What does it cost?

  • All of the resources are completely free. You can access them online, on your own schedule.

Q: How do I know the resources work?

  • All of the resources are based on proven, evidence-based mental health practices. VA and DoD worked with Veterans around the country and from all military branches to ensure these resources are relevant for all who have experienced and overcome the same challenges. All of the resources feature stories and guidance from real Veterans who have been in similar situations.

Q: Can I get a certificate of completion?

  • Certificates of completion are not available at this time. Because the resources are free and don’t log any of your personal information, you can use them completely confidentially and anonymously. However, this also means that they do not record your identity or your progress. To preserve that anonymity, we cannot offer certificates.

Q: Do these resources replace professional mental health care?

  • You can use these resources on your own, but you may experience added benefits if you use them together with in-person therapy. They are not intended to be used in a crisis situation. If you feel you are in crisis, please contact the Veterans Crisis Line at 1-800-273-8255 and Press 1.
Technical Requirements

Q: What are the hardware requirements?

  • A laptop or desktop computer is needed. Flash exercises may not display correctly on a mobile device.
  • Speakers are recommended, but transcripts and closed captioning are provided for those without these items and for the hearing impaired.
  • Headphones are optional.
  • microphone is not needed.

Q: What are the software requirements?

Q. What are the required computer settings?

  • Monitor:
  • Browser Settings::
  • Turn Off Compatibility View::
    • Open Internet Explorer, click Tools > Compatibility View Settings.
    • Ensure va.gov is NOT listed in the Websites you've added to Compatibility View box.
    • Make sure "Display intranet sites in Compatibility View" field is NOT checked.
    • Click the Close button.
Using the Resources

Q: How do I register?

  • The resources are entirely online and are free and confidential, with no registration required. You do not have to log in or share any personal information. Simply click the “Start the Course” on the homepage to get started.

Q: Do the resources record my personal information?

  • No, all of the resources are completely confidential and anonymous, so you do not have to share any identifying information, and none is recorded by VA.

Q: I’m not a Veteran. Will the resources still be helpful?

  • While these resources were designed based on the experiences of Veterans and Service Members, they can be helpful for anyone who is looking for help learning problem-solving skills, managing anger, or dealing with parenting issues. The resources may be specifically helpful for the caregivers or loved ones of Veterans.

Q: Do I have to complete the whole course in one sitting?

  • The resources are self-paced and can be completed on your own schedule, and in the privacy of your home. Once you begin a course, you will be able to pause it and pick up where you left off.
Additional Information

Q: Are any of the resources available as an app?

  • Yes, currently there are two mobile apps available:
    • The Parenting2Go mobile app is available to users of iOS devices (iPhone, iPad, iPod Touch). The app provides on-the-go parenting resources including tips for managing challenging parenting situations, tools to help you increase positive communication with your children, guided exercises to manage stress, and tools to help you shift gears from work to home. Parenting2Go can be used alone or with the more comprehensive online course. The app is free and can be downloaded from iTunes.
    • A Moving Forward mobile app is available for users of iOS devices (iPhone, iPad, iPod Touch). The app is a convenient way to use stress management and problem solving tools on-the-go. It can be used alone, or in combination with the Moving Forward online course. The app is free and can be downloaded from iTunes.
  • A companion app for Anger and Irritability Management Skills (AIMS) will be released summer 2017.

Q: Are the apps available for Android?

  • At this time the Moving Forward and Parenting2Go apps are only available for Apple devices. We hope to have Android versions available in the future. All of the tools available through the apps are also available as part of the full, online courses.

Q: Are there fact sheets, posters or other printed information available?

  • Materials are available on the site at https://www.veterantraining.va.gov/promomaterials.asp

Q: Where can I go for more information about VA Mental Health Services?

  • You can access the VA Mental Health Services home page at https://www.mentalhealth.va.gov/

Q: I have a question that was not answered here.

  • If you have questions, please contact VeteranTraining@va.gov